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Professional Technology Assistance

We make technology accessible!

IT Services

Professional Technology Assistance

We make technology accessible!

IT Services

About Us

Technical Experience

Satisfaction Guaranteed

Technical Experience

We are well-versed in a variety of operating systems, networks, and databases. We work with just about any technology that a small business would encounter. We use this expertise to help customers with small to mid-sized projects.

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High ROI

Satisfaction Guaranteed

Technical Experience

Do you spend most of your IT budget on maintaining your current system? Many companies find that constant maintenance eats into their budget for new technology. By outsourcing your IT management to us, you can focus on what you do best--running your business.

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Satisfaction Guaranteed

The world of technology can be fast-paced and scary. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.

IT As a package

What we do

SR Support Ltd - Your Growth, Our IT Expertise

Help Desk Support

A centralized service designed to assist users with common IT issues, such as password resets, software installation problems, or minor hardware troubles. Scope: This is usually the first point of contact for IT issues, providing basic solutions for everyday technical challenges.

Cloud Support

Support tailored to cloud-based services, platforms, and infrastructure.
Assists with issues on platforms like AWS, Microsoft Azure, or Google Cloud, including storage management, application deployment, and cloud performance optimization.

On-Site IT Support

Hands-on IT support provided directly at the user’s location or business premises. Ideal for addressing issues that require physical presence, such as hardware repairs, network setups, or system installations.

Technical Support (Levels 1, 2, and 3)

• Level 1 (L1): Basic support for simple, recurring tasks like password resets or account setups.

• Level 2 (L2): Intermediate support requiring technical expertise, such as diagnosing software or network issues.

• Level 3 (L3): Advanced support for complex challenges like hardware failures or system administration.

Tailored to the complexity of the issue, escalating as needed to higher levels of expertise.

Remote IT Support

Definition: Support delivered remotely through internet-based tools like screen sharing or remote desktop software. Covers a broad range of problems that can be resolved without being on-site, including software troubleshooting, updates, and network fixes.

Network Support

Ensures the stability and performance of an organization’s network infrastructure, including routers, switches, and firewalls.
Includes tasks like configuring networks, resolving connectivity problems, managing firewalls, and monitoring network health.

Cybersecurity Support

Focused on protecting IT systems and data from cyber threats such as malware, ransomware, and other malicious activities. Includes setting up firewalls, implementing security patches, monitoring threats, and securing sensitive data.

Database Support

Specialized support for database systems to ensure they run smoothly and efficiently. Involves database setup, backups, recovery, optimization, and troubleshooting to maintain high availability and performance.

Software Support

Dedicated to resolving problems related to specific software applications. Includes installing, configuring, updating, and troubleshooting software to ensure smooth operation.

End-User Support

Dedicated to resolving problems related to specific software applications. Includes installing, configuring, updating, and troubleshooting software to ensure smooth operation.

Empowering Your Business with Seamless IT Solutions

Professional Technology Assistance

Professional Technology Assistance

About Us

Technical Experience

Satisfaction Guaranteed

Technical Experience

High ROI

Satisfaction Guaranteed

Technical Experience

Satisfaction Guaranteed

Satisfaction Guaranteed

Satisfaction Guaranteed

IT As a package

What we do

Help Desk Support

Cloud Support

On-Site IT Support

Technical Support (Levels 1, 2, and 3)

Remote IT Support

Network Support

Cybersecurity Support

Database Support

Software Support

End-User Support

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